Disability Etiquette Part III

DEAF OR HEARING IMPAIRED PERSONS, how should communication take place that’s good for everyone?

A general note is to be aware of a person’s body language and their reaction to you when speaking with them.
Many people are hearing impaired and may be unaware of this or do not inform you that they have problems with hearing. Remember also that with miniaturisation techniques hearing aids are not always visible.
So a useful tool is to change position when talking with someone you think may have an impairment and assess changes, if any, in body language as these may provide useful clues that the person is more comfortable with you talking from one position than another. Here are some general conditions to think about and practice.........

When talking to deaf or hearing-impaired people look directly at the person
Speak clearly, naturally and at a normal pace and maintain eye contact
If requested, raise your voice to an acceptable level for the person you're talking with
To get the attention of a person it is generally acceptable to tap the person lightly on the shoulder
Keep your hands and objects such as food and drink away from your mouth when speaking
Has what you wished to say been understood? Actions speak a 1000 words so if the reaction of the person is what is expected then understanding is clear, if not check and repeat what you wanted to convey
In some circumstances it might be helpful to offer brief and concise written notes

An aid that is useful for travel agencies is to install an induction loop system in your premises and display the "loop system available" logo sticker on your entry door or sales window. Hearing-impaired people who use hearing aids are able to use this system to hear what is being said very clearly. Its a cheap and beneficial system to both business and client.