An introduction to etiquette with a disabled person

This is the first in what hopefully will be an extended series on how to work with clients who have either visable disabilities or those that are hidden. Definitions of these will appear through the series as required.

GUIDING PRINCIPALS

You do not have to feel awkward when you are working with a disabled client as you only have to ask that person what it is they need the same as any other client!

Its poor judgement to feel that just because someone has a disability they need help. If the place you are working at or in with a disabled client is accessible they usually can get around just fine. Adults with disabilities want to be treated as independent people. Offer assistance only if the person asks for it. (this applies to sales settings such as the agency point of sale through to on the ground travel, tours and excursions.

Wheelchair users are people. Obvious point but some folk treat wheelchair users as they would their favourite pet or child so please avoid patting a person on the head or touching his/her wheelchair, scooter or cane. People with disabilities consider their equipment part of their personal space. In the same breath please consider how you talk to the wheelchair using client, talk to and with them, not over their heads towards some far off distant horizon and not exclusively with any able bodied person present.

Do not ask about a persons disability, if they want to mention it, fine, if not leave the subject alone and respect the privacy of the individual. Exceptions to this are limited to necessary disclosure by a client to ensure suitable transportation, hotel rooms etc are available at a destination for a client.